Refund policy
Last updated: October 16, 2026
Returns
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You'll also need your order number or proof of purchase.
How to start a return
Email us at shopinsuaria@gmail.com before sending anything back. Items sent back without an approved return request will not be accepted. Approved returns are sent to: Insuaria, 305 Old South Ave, Whitman, MA 02382, United States. We'll email you instructions once your return is approved.
Return shipping
Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect. In that case, we'll cover return shipping and send you a prepaid label. Original shipping charges are not refunded unless the return is due to our error.
Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or a full refund.
Non-returnable items
For hygiene and safety reasons, we can't accept returns on:
- Socks, underwear and sleepwear that have been worn or removed from their packaging
- Opened bath, body or personal care products
- Candles that have been burned
- Gift cards
This doesn't affect your rights if one of these items arrives damaged, defective or incorrect.
Exchanges
To exchange an item, return the original for a refund and place a new order for the item you want.
Refunds
We'll email you once we've received and inspected your return to let you know if your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If more than 15 business days have passed since your return was approved, contact us at shopinsuaria@gmail.com.
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact
Email shopinsuaria@gmail.com or call +1 774-380-4263.